Privacy Policy

Effective Date: 26/09/2025

At Fickatal, we respect and prioritize your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our websites (including www.fickatal.com, www.birthdaytreats.club, and any other Fickatal services).

1. Information We Collect

When you sign up or use Fickatal:

Customers/Users:

  • Mobile number (for OTP login via MSG91)
  • Name
  • Birthday (for Birthday Treats Club)
  • Pincode (to connect you with local businesses)
  • Community/circle selection (e.g., society, corporate company)
  • Gender (optional)

Businesses:

  • Business name
  • Owner/contact name
  • Mobile number (for OTP login via MSG91)
  • Business category
  • Location/address
  • Pincode(s) served
  • Business logo/images (if uploaded)

Other Information:

  • Device details (browser, IP address, location if permitted)
  • Usage data (pages visited, offers viewed, FickCoins earned/redeemed)
  • Cookies & analytics (via Google Analytics, etc.)

2. How We Use Your Information

  • Authentication: To verify your identity using OTP (via MSG91).
  • Personalization: To show relevant offers based on your pincode and community.
  • Birthday Treats: To notify you of birthday offers during your birthday month.
  • FickCoins/Rewards: To track and manage your shared loyalty points.
  • Communication: To send updates, offers, and newsletters (if you opt in).
  • Analytics: To improve our platform and user experience.

3. Sharing Your Information

We do not sell your personal information. We may share data with:

  • Businesses on Fickatal: Your name and birthday month (not full birthdate) when you claim an offer.
  • Community/Corporate Partners: Aggregated, anonymized data to improve offers.
  • Service Providers: MSG91 (for OTP), Google Analytics (for insights), payment partners (if applicable).
  • Legal Requirements: If required by law or to protect our platform and users.

4. Data Security

We use industry-standard security measures to protect your data, including:

  • Encrypted connections (HTTPS)
  • Secure OTP authentication
  • Limited access to personal data (only authorized personnel)

However, no online platform is 100% secure. We encourage strong passwords and safe browsing.

5. Your Rights

You have the right to:

  • Access: Request a copy of your personal data.
  • Update: Correct or update your information.
  • Delete: Request deletion of your account and data.
  • Opt-Out: Unsubscribe from marketing communications.

To exercise these rights, contact us at contact@fickatal.com.

6. Data Retention

We retain your data as long as your account is active or as needed to provide services. If you delete your account, we may retain some data for legal, audit, or dispute resolution purposes.

7. Children's Privacy

Fickatal is not intended for users under 18 unless with parental consent. We do not knowingly collect data from children.

8. Changes to This Policy

We may update this Privacy Policy occasionally. We'll notify you of significant changes via the app or email.

9. Contact Us

For questions or concerns about your privacy:

📧 contact@fickatal.com

📞 +91-9985793399 (Call/WhatsApp)